Pluxee continues to be a part of Sodexo group. 

Yes, we have now officially changed trading name to Pluxee UK LTD. There will be no change to our registered company number, this will remain the same. 

Now we have completed the name change to Pluxee UK LTD with Companies House the name and address of our new office has been updated, our bank account name will change. All other details of our bank account remain the same. We anticipate this change will happen in mid October 2023. 

If you have a current direct debit set up with us we will write to you directly to advise of the change of name to Pluxee UK LTD that your direct debit will be collected by. A new direct debit instruction does not have to be completed as details of the change will have been supplied to your bank, who may also notify you, independently. Additionally, you may also see a comment on your bank statement advising you of the final payment under the old name details and the first payment under the new name/details. 

The new branding has no impact on existing contracts. 

There will be no change to your current business, our SLA’s and contact centre opening times remain the same.

Yes, your contacts will remain the same.

While this is a change in our brand name, the same set of people who are working with you will continue to provide the highest level of service to you. It is business as usual. 

Your usual access to all existing systems, platforms and services will remain unchanged.

No, they don’t need to change anything at all. They should continue as usual.

We will be creating communications on our digital assets (website/platforms/mobile app etc) over the next few weeks/months to inform your employees and consumers, this will be a phased across our platforms. 

Please reassure them that nothing changes for them. Pluxee will now deliver the same benefits and services, under a new brand name. There is absolutely no change and they should carry on exactly as before. 

Pluxee is a multi benefits and employee engagement brand; our current and future products & services will help increase the engagement with your employees, making them happier at work & beyond.

We'll reimburse you for any eVoucher Cheques that remain unredeemed after six months from the date of ordering, guaranteeing the fairest and most cost-effective deal. No wastage, no hassle, just money back in your budget.

With our staff discount scheme, we offer:

• Curated, high-value deals from leading brands
• Full customisation and branding for your company
• Reporting and usage analytics to track engagement

Yes. You choose the model. Employer-funded loads can be restricted to specific categories if needed (e.g., wellness-only allowances). Personal top-ups have no restrictions—it's their money. Most clients opt for full flexibility to maximize card usage and cashback generation.

UK-based support team available via phone, email, and in-app chat. Average response time under 2 hours. Most questions answered in real time. Self-service help centre with video guides. We make sure your people never feel stuck.

Different retailers offer different rates—typically 3-15% depending on category and partnerships. Groceries at major supermarkets average 5%. Fashion and dining often reach 10-15%. The app shows current rates before purchase. Cashback posts to OneWallet within 24-48 hours. Employees always know exactly what they're earning.

Probably yes. We integrate with Workday, BambooHR, Sage, and most major UK HRIS platforms. Single integration connects everything. If your system isn't on our list, we'll build a custom integration or provide CSV upload options. No employee left behind.