Can Pluxee support both monetary and non-monetary rewards?
Yes. With Pluxee, you can combine financial rewards like gift cards and vouchers with non-monetary recognition such as badges, thank-you notes, or company-wide shout-outs.
Is the platform easy to use for employees and managers?
Absolutely. Pluxee’s recognition platform is designed with simplicity in mind. Employees can quickly redeem rewards, while managers get powerful tools to track engagement and impact.
Can the recognition programme be customised to our company culture?
Yes. Pluxee’s platform is highly flexible, allowing you to align recognition initiatives with your organisation’s values, goals, and branding.
How do rewards benefit employee retention?
When employees feel consistently valued and rewarded, they are more likely to stay with the organisation long term. Recognition helps foster loyalty, reducing costly turnover.
Who can give recognition using Pluxee?
Pluxee supports both manager-to-employee and peer-to-peer recognition, ensuring appreciation flows at every level of your organisation.
Can Pluxee recognition programmes support remote or global teams?
Yes. Pluxee is built to engage distributed and international workforces. Our platform works across multiple locations, currencies, and cultures, making recognition seamless for global organisations.
How do I measure the impact of recognition?
Pluxee provides analytics and reporting tools to track recognition activity, participation rates, and engagement levels. This helps you see the return on investment (ROI) and understand how recognition improves performance.
Can Pluxee recognition programmes scale with company growth?
Absolutely. Whether you’re a small business or a large enterprise, Pluxee’s platform is designed to scale as your workforce expands.
What industries does Pluxee support?
Pluxee works across all industries — from retail and healthcare to tech and manufacturing — tailoring recognition programmes to fit each organisation’s culture and workforce.
How do the eVoucher cheque reimbursements work?
We'll reimburse you for any eVoucher Cheques that remain unredeemed after six months from the date of ordering, guaranteeing the fairest and most cost-effective deal. No wastage, no hassle, just money back in your budget.
What support do employees get?
UK-based support team available via phone, email, and in-app chat. Average response time under 2 hours. Most questions answered in real time. Self-service help centre with video guides. We make sure your people never feel stuck.
What happens to unused balances?
Balances never expire. Ever. No "use it or lose it" pressure. Employees spend when they want, how they want. That's why adoption and satisfaction stay high—no artificial deadlines creating stress.
Does this work with our existing HRIS?
Probably yes. We integrate with Workday, BambooHR, Sage, and most major UK HRIS platforms. Single integration connects everything. If your system isn't on our list, we'll build a custom integration or provide CSV upload options. No employee left behind.
Can we control what employees spend on?
Yes. You choose the model. Employer-funded loads can be restricted to specific categories if needed (e.g., wellness-only allowances). Personal top-ups have no restrictions—it's their money. Most clients opt for full flexibility to maximize card usage and cashback generation.
How do cashback rates work?
Different retailers offer different rates—typically 3-15% depending on category and partnerships. Groceries at major supermarkets average 5%. Fashion and dining often reach 10-15%. The app shows current rates before purchase. Cashback posts to OneWallet within 24-48 hours. Employees always know exactly what they're earning.
What if employees lose their cards?
No stress. They freeze it instantly in the app with one tap. Balance is protected. New card ordered with two taps. Replacement arrives within 5 business days. Balance transfers automatically to the new card. Zero hassle. Zero risk.
When should I choose the Activate bundle?
- You need immediate engagement and visible ROI
- You're replacing underperforming recognition or discount schemes
- You want to establish benefits habits before expanding
When should I choose the Engage bundle?
- Cost-of-living is a board-level priority
- You're reviewing salary sacrifice ahead of tax year changes
- You need flexibility without fragmentation
When should I choose the Elevate bundle?
- You're currently managing 3+ benefits vendors
- Platform fatigue is real and engagement is suffering
- You want strategic infrastructure, not tactical tools
We only want employee discounts, is this possible?
Our Pluxee Employee Experience Platform is a modular solution, meaning you can ‘switch off’ the benefits you don’t want. Activate is your ideal starting point, and you can always request to switch on the Pluxee Card and Recognition modules as you go.