How long does it take for the funds to become available/for the cards to be topped up?
We can top up card balances within 24 working hours of receiving a top-up request and your confirmation that your funds have cleared.
Is this platform available for remote or part-time employees?
Yes, the Pluxee app is designed to be accessible to both remote and part-time employees.
Who manages the Pluxee Card Channel Incentive Programme?
We'll give you a dedicated account manager who will manage the programme on your behalf.
Who can use the Pluxee platform?
Our platform can be used by both your employees and HR team to monitor engagement, among other features. We also offer our platform to membership programs—such as gyms or clubs—that want to provide their members with additional incentives. You can view all of our available solutions on our our solutions page.
How do I sign up to the Pluxee benefits platform?
To sign up, please book a free demo with one of our specialists. They’ll take the time to understand your business needs before walking you through the Pluxee platform.
How do we load incentives onto the cards?
We will provide you with a card load file for completion. Once populated with the relevant data, information and the required load amount, we will manage the top-up internally on your behalf.
Where can my partners use their cards?
You can use our Pluxee Card globally with any retailer that accepts Visa prepaid, online or in-store, excluding the adult entertainment and gambling industries.
Can I access the platform from my mobile device?
Yes, we offer a user-friendly app available on both Apple and Android devices.
Can employees nominate each other for recognition?
Yes, employees can nominate their peers for recognition, helping to build a more collaborative and supportive work environment.
How do employees redeem their rewards or points?
Employees can redeem accumulated points for various rewards available in the company’s rewards catalogue or marketplace.
What types of recognition can I send?
You can send personalised shoutouts, award points, attach company values, and even add GIFs, emojis, and badges to make recognition more engaging.
How does the platform work?
The platform allows managers and peers to send recognition in the form of shoutouts, points, badges, and rewards, aligned with company values.
Is the platform customisable?
Yes, you can customise the platform to reflect your company’s values, recognition types, and even the reward options available to employees.
Can I track the recognition activity?
Absolutely! You can access detailed reports on recognition trends, employee engagement, and the impact of recognition on team performance.
Is it easy to integrate with other HR tools?
Yes, our platform integrates seamlessly with popular HR tools like payroll, performance management, and communication systems.
Can recognition be tied to company goals or values?
Yes! You can align recognition with your company's core values, creating a more purposeful and impactful recognition experience.